Rights Under Title VI

Notifying the Public of Rights Under Title VI

NCTD is responsible for civil rights compliance and monitoring, which includes ensuring that contractors, regardless of tier and subrecipients, properly abide by Title VI of the Civil Rights Act of 1964, Executive Order 12898, “Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

We Are Here to Hear Your Questions and Concerns

The ADA protects passengers and qualified applicants and employees with disabilities in accessing program services. The ADA also requires reasonable modification to how those services and benefits are provided for equal access to them. Hiring, promotion, discharge, compensation, job, training, fringe benefits, and other aspects of employment are also covered. The law and regulations require NCTD to make reasonable accommodations to employees that do not pose undue administrative burden upon NCTD or fundamentally alter the work process or production.

NCTD operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been subject to any unlawful discrimination practice under Title VI may file a complaint with NCTD.

For more information on the NCTD’s civil rights program and the procedures to file a complaint:

  • Contact (760) 966-6500 (persons with hearing impairment should call the 711 California Relay Service) or the Civil Rights Officer at
    (760) 966-6631;
  • Email creports@nctd.org;
  • In-person at Customer Service centers; or
  • By mail to NCTD Civil Rights Officer, 810 Mission Avenue, Oceanside, CA 92054

(Versiones en español de la Notificación al Público de North County Transit District de Derechos Bajo el Título VI, los Procedimientos de Queja por Discriminación (Política 26 de la Junta), y el Formulario de Queja por Discriminación pueden localizarse aquí.)

How to File a Title VI or Accessibility Complaint

NCTD has established a grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited under the ADA. This grievance procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in NCTD practices and policies, or in its provision of services, activities, programs or benefits.

When filing a complaint, customers should contact NCTD as soon as possible
and have the following information ready:

  • Exact date and time of trip
  • Description of the incident
  • Address of the pick-up location or destination
  • Name, address, and telephone number of the customer
  • Contact information for any party reporting on behalf of the customer

NCTD takes all complaints seriously and makes every effort to resolve complaints in a timely manner.
NCTD documents and tracks each complaint.

Contact Form

Complaints Claiming Discrimination (Title VI)

Any person who believes that they have, individually or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, may file a Title VI complaint with NCTD. NCTD analyzes the complainant’s allegations for possible Title VI violations. If violations are identified, they are investigated as provided in the NCTD Board Policy No. 26, Discrimination Complaint Procedures. A complaint must be filed within 180 days after the date of the alleged discrimination.

Complaints shall provide all pertinent facts and circumstances surrounding the alleged discrimination that will help NCTD reach a decision. The complaint should include the following information:

  • Your name, mailing address, and contact information (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

Complaints sent to NCTD may be e-mailed to civilrightsoffice@nctd.org or mailed or dropped off at the following address:

North County Transit District
Attn: Civil Rights Officer
810 Mission Avenue, Oceanside, CA 92054

NCTD will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Failure of the complainant to provide the requested information within 21 days of the request may result in the administrative closure of the complaint.
NCTD will make every effort to respond to Title VI complaints within 45 calendar days of receipt. However, the deadline may be extended by the Civil Rights Office for good cause. At the conclusion of the complaint, NCTD shall send a final written response to the complainant, which contains the decision on the complaint and appeal rights.

English Title VI
Complaint Form
 Spanish Title VI Complaint Form

In addition to your right to file a complaint with NCTD, you have the right to file a Title VI complaint with the U.S. Department of Transportation:

United States Department of Transportation
Federal Transit Administration
Office of Civil Rights
Attn: Complaint Team
East Building, 5th Floor—TCR
1200 New Jersey Ave., SE, Washington, DC 20590

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