Any person who believes that they have, individually or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin, may file a Title VI complaint with NCTD. NCTD analyzes the complainant’s allegations for possible Title VI violations. If violations are identified, they are investigated as provided in the NCTD Board Policy No. 26, Discrimination Complaint Procedures. A complaint must be filed within 180 days after the date of the alleged discrimination.
Complaints shall provide all pertinent facts and circumstances surrounding the alleged discrimination that will help NCTD reach a decision. The complaint should include the following information:
- Your name, mailing address, and contact information (i.e., telephone number, email address, etc.)
- How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.
Complaints sent to NCTD may be e-mailed to firstname.lastname@example.org or mailed or dropped off at the following address:
North County Transit District
Attn: Civil Rights Officer
810 Mission Avenue, Oceanside, CA 92054
NCTD will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Failure of the complainant to provide the requested information within 21 days of the request may result in the administrative closure of the complaint.
NCTD will make every effort to respond to Title VI complaints within 45 calendar days of receipt. However, the deadline may be extended by the Civil Rights Office for good cause. At the conclusion of the complaint, NCTD shall send a final written response to the complainant, which contains the decision on the complaint and appeal rights.
English Title VI
Complaint Form Spanish Title VI Complaint Form
In addition to your right to file a complaint with NCTD, you have the right to file a Title VI complaint with the U.S. Department of Transportation:
United States Department of Transportation
Federal Transit Administration
Office of Civil Rights
Attn: Complaint Team
East Building, 5th Floor—TCR
1200 New Jersey Ave., SE, Washington, DC 20590