Eligibility is NOT based on:
Age, economic condition, or inability to drive an automobile; Having a medical condition or a disability will not automatically qualify applicants for ADA paratransit eligibility.
NCTD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, age, religion, ancestry, marital status, medical condition, or disability in the level and quality of transportation services and transit-related benefits, in accordance with Title VI of the Civil Rights Act of 1964, California Civil Code § 51 (Unruh Civil Rights Act), or California Code § 11135. Additionally, NCTD does not discriminate on the basis of any other protected status under state or federal law in the level and quality of transportation services and transit-related benefits. The NCTD Board has adopted Board Policy No. 26, Discrimination Complaint Procedures, providing prompt and equitable resolution of complaints alleging discrimination.
The paratransit certification process may take up to twenty-one (21) days. If a determination has not been made within twenty-one (21) days, the applicant will be treated as eligible until a determination is made.
Apply Now for Paratransit Eligiblity
To apply for paratransit eligibility,
individuals should contact:
877-232-7433 | TTY: 310-410-0985
Once the Certification
Process is Completed
Eligibility determination letters will be sent to the applicant, which will document whether the applicant is ADA paratransit eligible. This documentation will include the name of the eligible individual, the name of the transit provider, the telephone number of the paratransit coordinator, and expiration date for eligibility (if applicable), and any conditions or limitations on the individual’s eligibility, including the use of a personal attendant. The eligibility determination letter will also include information about the appeal process.