Accessibility Overview

Accessibility Overview

Announcements


Accessible Communications

It is the policy of NCTD to ensure that communications with customers and members of the public with disabilities are as effective as communications with others who do not have a disability. Upon request, NCTD will furnish appropriate auxiliary aids and services where necessary to afford an individual with a disability an equal opportunity to participate in, and enjoy the benefits of, any program, service, or activity conducted by NCTD. In determining the type of required auxiliary aid or service, NCTD will give primary consideration to the requests of the individual with disabilities.

 

Auxiliary aids and services include, but are not limited to:

  1. Qualified interpreters, note takers, transcription services, written materials, telephone handset amplifiers, assistive listening devices, assistive listening systems, telephones compatible with hearing aids, closed caption decoders, open and closed captioning, telecommunications devices for the deaf (TDDs), videotext displays, or other effective methods of making aurally delivered materials available to individuals with hearing impairments.
  2. Qualified readers, taped texts, audio recordings, braille materials, large print materials, or other effective methods of making visually delivered materials available to individuals with visual impairments.

 

A “qualified interpreter” means an interpreter who is able to interpret effectively, accurately, and impartially,
both receptive and expressively, using any necessary specialized vocabulary.

 

Persons with hearing impairment:

For Telecommunications Relay Service
(TRS) dial: 711 or (866) 735-2929

For Text Telephone (TTY) dial: (866) 735-2922

For Voice: dial (866) 833-4703

To request the use of auxiliary aids and services to ensure
effective communication, customers should contact NCTD at:

NCTD

Attn: Paratransit Services Program Administrator
810 Mission Avenue, Oceanside, CA 92054

E-mail: adacoordinator@nctd.org | Phone: (760) 967-2842

All requests for services or copies of documents to be provided in alternative format will be taken; however, customers should provide notice of the request at least 72 hours prior to the event. NCTD will make its best effort to fulfill each request:

  1. For public meetings and hearings: notify the Clerk of the Board at least 72 hours in advance by calling (760) 966-6553.
  2. For ongoing services and programs: contact the NCTD Paratransit Services Program Administrator at (760) 967-2842 at least 72 hours in advance.
  3. For emergencies or urgent requests: notify the NCTD Paratransit Services Program immediately at (760) 967-2842.

When an auxiliary aid or service is requested, NCTD will give primary consideration to the choice expressed by
the individual with disabilities. NCTD will honor the choice unless:

  1. NCTD can show that another effective means of communication is available.
  2. NCTD can show that the use of the means chosen would result in a fundamental alteration in the service, program, or activity.
  3. NCTD can show that the use of the means chosen would result in undue financial burden to the agency.

The Paratransit Services Program Administrator will consult with the individual to identify how to best achieve effective communication with the individual in the context of the specific program, service, or activity. The Paratransit Services Program Administrator may ask the individual for technical assistance and information on how to obtain a particular auxiliary aid or service.

Within 48 hours after the request for auxiliary aids or services, the Paratransit Services Program Administrator will, in writing or other alternative format, notify the requesting individual with a disability of the proposed auxiliary aid or service to be provided.

If the requesting individual is dissatisfied with the Paratransit Services Program Administrator’s proposed auxiliary aid or service, the individual is encouraged to file a grievance with NCTD. Grievance procedures can be found at GoNCTD.com or by calling NCTD Customer Service at (760) 966-6500.


ADA Review Group Meetings

ADA Review Group meetings are held every other month where NCTD, paratransit customers, and service providers discuss developments within paratransit and provide feedback on proposed changes and new processes/technologies impacting the service. At the end of each meeting, there is a designated time for brief public discussion.

For more information please contact us at:
(760) 967-2842 or adacoordinator@nctd.org

 

2019 MEETING SCHEDULE

ADA Review Group meetings will be held at:

North County Transit District Board Room, 810 Mission Avenue, Oceanside, CA 92054

Tuesday, April 16 ~ 2:00 p.m. – 3:30 p.m.

Tuesday, May 14 ~ 2:00 p.m. – 3:30 p.m.

 

DISABLED ACCOMMODATIONS

If you have a disability that requires the agenda materials to be in an alternate format or that requires an interpreter or other person to assist you while attending this meeting, please contact NCTD at least 5 business days prior to the meeting to ensure arrangements for accommodation. Persons with hearing impairment please use the California Relay Service: 711

 

Accessible Facilities, Stations, and Stops

NCTD’s goal is to deliver fully accessible transit service for customers’ enjoyment and use of the transportation system to the extent feasible. Each facility was constructed to the applicable codes and regulations at the time of construction.

SPRINTER Stations

All SPRINTER stations provide ADA-compliant level boarding, ticket vending machines, public address systems, information displays, emergency telephones, and accessible parking. Every station has a walkway or a ramp from the street level to the boarding platforms. Truncated domes on all platform edges alert passengers to take care when approaching the edge of the platform. Any future modifications of the existing station or amenities will remain compliant with the latest federal, state, and local accessibility rules and regulations.

COASTER Stations

All COASTER stations provide ADA-compliant level boarding through the use of bridge plates. Stations typically provide accessible ticket vending machines, public address systems, information displays, and accessible parking. Every station has a walkway or a ramp from the street level to the boarding platforms. Truncated domes on all platform edges alert passengers to take care when approaching the edge of the platform. With new platform improvement projects planned throughout the Los Angeles to San Diego (LOSSAN) corridor, modifications to stations will be evaluated and completed to meet current ADA standards. NCTD will also review and evaluate improvements needed at the existing stations or amenities for compliance with the latest applicable federal, state, and local rules and regulations.

BREEZE Bus Stops

Existing bus stops within NCTD’s service area are largely accessible. Based on ridership, typical high usage bus stops include a sign post, bench, shelter, and trash receptacle.

Accessible Fixed-Route Bus and Rail Service

One of NCTD’s top priorities is to provide mobility and access for all customers. All BREEZE, FLEX, and LIFT buses are equipped with ADA-compliant wheelchair ramps or lifts to make boarding easier for persons who use wheelchairs or mobility devices, or for anyone who may have difficulty walking up steps. All SPRINTER rail cars provide level boarding with no steps required to board. COASTER rail cars currently provide ADA-accessible level boarding to the first car through the use of a bridge plate.

NCTD buses and rail vehicles have priority seating available near the front of the vehicle as an added convenience for individuals with limited mobility. Operator and automatic announcements, large print, and visual display boards for persons with hearing impairments provide accessible information throughout NCTD bus and rail services.

Customers who use wheelchairs or mobility devices can expect one to three wheelchair securement locations on board a BREEZE, FLEX, or LIFT vehicle, depending on the service. All NCTD bus operators are trained to provide wheelchair securement assistance. Each SPRINTER rail car has two designated wheelchair locations by each door. The COASTER has four or five designated wheelchair locations near the boarding door. On both SPRINTER and COASTER rail cars, however, there is no securement of wheelchairs or mobility devices. Passengers using a wheelchair or mobility device should use one of the handholds inside the rail cars and set the brakes or turn off the power on their chairs while riding the system.

BREEZE Operators must make external route and destination announcements to ensure a passenger with a disability can determine whether he/she is going in the correct direction. Operators announce all major stops, route identification, transfer points, major intersections, requested stop announcements, and points of interest to enable passengers to determine when their stops are approaching. On COASTER and SPRINTER, announcements are made approaching a station and departing a station to identify the next station stop.

For more information about bus and rail features, please contact NCTD’s Customer Service Department by calling (760) 966-6500 during weekdays from 7 a.m. to 7 p.m., or visit GoNCTD.com.

Operators and staff are available to assist with boarding, but may not lift or carry passengers.

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