Safety and Security
NCTD operates a clean and safe service that provides an enjoyable experience for our customers. Following these safety guidelines ensures we are able to continue safely transporting you and your fellow passengers.
- Rules of Riding
- Operation Lifesaver – Safety Near Trains
- Reporting a Safety Issue
- Fare Enforcement
- Emergency Preparedness
Rules of Riding
Welcome aboard! Please follow these basic rules to make the trip enjoyable for all. Customers who violate these regulations may be subject to ticket confiscation, citation, removal from the vehicle, and/or a fine per Penal Code Section 640 and 587.
- Alcohol: No open containers permitted on SPRINTER, BREEZE, LIFT or FLEX. Open containers permitted on COASTER only between 5:15am and 9:00pm.
- Attire: Shirts and shoes required at all times.
- Behavior: No loud profane, threatening or disruptive speech. Do not disrupt train conductors or bus operators.
- Bikes: Allowed on all modes in specific areas.
- Boarding: Always stand behind the yellow line on train platforms. Buses only stop at designated NCTD stops. Be prepared to board and disembark promptly.
- Cell Phones: Be considerate by keeping calls brief and quiet.
- Children: Must be supervised. Babies must be removed from strollers and held securely.
- Doors: Do not lean on, block or hold open doorways.
- Drinking and Eating: Allowed on COASTER. Drinking and eating is NOT allowed on SPRINTER, BREEZE, LIFT or FLEX, but food is allowed in closed containers.
- Hazardous Materials: With the exception of oxygen for personal medical use, Materials considered as hazardous by the U.S. Department of Transportation are not permitted on trains or buses.
- Luggage, Surfboards and Other Belongings: Passengers’ belongings, including surfboards, must not exceed 6 feet in length and must not block seats, aisles, doorways or exits. Surfboards and open strollers are permitted only on the lower level of cars. Surfboards and skateboards must be carried in a manner that does not pose a hazard to others.
- No Smoking: State law prohibits smoking on all NCTD vehicles and NCTD Ordinance 1 prevents smoking (whether tobacco or any product using an smoking device that simulates smoking) within 25 feet at all bus stops, transit centers and train stations. Violations could result in a citation under California Penal Code 640(b)3 and a fine of up to $250 as well as exclusion from the transit system.
- Personal Shopping Carts: Must fit between the seats and not extend into the aisle
- Pets: Small pets allowed only in proper carriers.
- Seats: No feet on seats. Personal belongings must not block seats during peak hours. Elderly and passengers with disabilities get first access to priority seats by law.
- Service Animals: Permitted only for passengers with disabilities. Service animals cannot disrupt other passengers.
- Skateboarding, Roller Skating, Bicycle Riding, Roller Blading or Motorized Scooter or similar device: For safety considerations, NCTD Ordinance 3 prohibits the unnecessary riding of a device that may interfere with the safety of other patrons on a transit facility. Violations could result in a citation under California Penal Code 6409b)5 and a fine up to $250 as well as exclusion from the transit system.
- Soliciting: Unapproved solicitors are not permitted.
- Strollers: Allowed, but must be folded and put out of the way or in designated areas.
- Tickets: Be prepared to present valid ticket or Compass Card to officials upon request.
- Weapons: Are not allowed.
Operation Lifesaver – Safety Near Trains
The Operation Lifesaver “mission is to end collisions, deaths and injuries at highway-rail grade crossings and on rail property through a nationwide network of volunteers who work to educate people about rail safety” NCTD works in cooperation with Operation Lifesaver to highlight the need for safe practices around railroad tracks. Presentations are provided for school groups, community organizations, driver education classes, professional drivers at trucking companies, emergency response personnel, and law enforcement officers. For more information, please visit the Operation Lifesaver website at oli.org
Look, listen & live
- Be alert – it’s difficult to judge train distance and speed.
- Look both ways – trains may come from either direction at any time.
- Listen for train horns and bells.
- Don’t use cell phones. Do remove ear buds.
Tracks are for trains
- Don’t walk, bike, skateboard, jog or play on or near the tracks
- Don’t take shortcuts across the tracks.
- Don’t lean over railings. Trains can overhang tracks by three feet on each side.
- Don’t cross between, under or walk around a parked train. It may move without warning.
- Always use crosswalks and obey all traffic signs, signals and crossing gates.
Always use crosswalks and obey all traffic signs, signals and crossing gates
- Trains always have the right of way.
- Never walk around or under rail crossing gates.
On the platform
- Hold small children by the hand while on the platform.
- Warning strips are located at the edge of station platforms. Stay behind at all times.
Reporting a Safety or Security Issue
Please alert security staff, the conductor, or the bus operator if you observe suspicious activity or an unsafe condition. Contact NCTD Security at 760-966-6666. Always call 911 to report emergencies.
NCTD Code Enforcement Officers will issue citations for passengers who are not in possession of valid fare or proof of reduced-fare eligibility on NCTD SPRINTER train platforms (which are designed as “fare-paid zones”) and NCTD transit vehicles. Any person without valid fare could receive a citation under California Public Utilities Code 125450 and a fine of up to $250 as well as exclusion from the transit system.
An emergency can happen at any time. NCTD prepares for emergencies through planning, training, and exercising. In addition to preparing employees for transit emergencies, NCTD coordinates with local police and fire departments to ensure a prompt, effective response.
As a passenger, the best way you can prepare is to:
- Stay informed – Know what’s going on with your commute, follow NCTD on Twitter, Facebook, and at GoNCTD.com.
- Alternate route – Know an alternate route to your primary destinations in case your normal routine is interrupted
- Have a plan – Develop personal emergency plans with family, friends, and colleagues
NCTD works with local emergency agencies to hold large scale exercises to provide a safe environment for firefighters and law enforcement to practice responding to a variety of emergency scenarios that might happen on our trains or buses.