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#NCTDServiceAlert:@PACSurfliners SB AMTRAK 790 R2R service making all COASTER stops is delayed up to 20 min from Orange County. - 28 Nov | #NCTDServiceAlert:@PACSurfliners SB AMTRAK 595 R2R service making all COASTER stops is delayed up to 60 min from Orange County. - 28 Nov | #NCTDServiceAlert:@PACSurfliners SB AMTRAK 784 R2R service making all COASTER stops is delayed up to 1 hour from Orange County. - 28 Nov | #NCTDServiceAlert: NB COASTER 661 (5:34 p.m. SAN) is operating 15 min. delayed from Poinsettia Station. - 28 Nov | #NCTDServiceAlert: SB COASTER 662 (5:40 p.m. OSD) will be using track 2 today. Track 2 is located closest to the ocean. - 28 Nov Stop

Safety and Security

Security Guidelines

Welcome aboard! Please follow these basic rules to make the trip enjoyable for all. Subject to changeCustomers who violate these regulations may be subject to ticket confiscation, citation, removal from the vehicle, and/or a fine per Penal Code Section 640 and 587. On December 18, 2014, NCTD’s Board of Directors approved amendments to Ordinances 1, 2, and 3 which affected the Rules of Riding for Alcohol, Drinking and Eating, and No Smoking. 

Rules of Riding

  • Alcohol: Possession of an open container containing an alcoholicbeverage or consumption of alcoholic beverages is strictly prohibited on all NCTD vehicles, at all NCTD Transit Facilities, and on NCTD property. Violations could result in a citation and fine under California Public Utilities Code 99170(a)(6) and/or dismissal from transit service for the trip.
  • Attire: Shirts and shoes required at all times.
  • Behavior: Do not disrupt train conductors or bus operators. No loud, profane, threatening or disruptive speech. Violations could result in a citation under California Penal Code 640(d)(1) and or California Public Utilities Code 99170(a)(2).
  • Bikes: Allowed on all modes in specific areas.
  • Boarding: Be prepared to board and disembark promptly. Always stand behind the yellow line on train platforms. Buses only stop at designated NCTD stops.
  • Cell Phones: Be considerate by keeping calls brief and quiet.
  • Children: Must be supervised. Babies must be removed from strollers and held securely on all NCTD services.
  • Doors: Do not lean on, block or hold open doorways. Violations could result in a citation under California Penal Code 640(d)(5) and a fine up to $500 as well as exclusion from the transit system.
  • Drinking and eating: Consumption of food is prohibited on BREEZE, SPRINTER, LIFT and FLEX at all times. Consumption of light snacks in a manner that does not damage NCTD equipment or create a disruption to other passengers is permitted only on the COASTER. All waste shall be disposed of in proper receptacles. Drinking non-alcoholic beverages from spill-resistant beverage containers is permissible on all modes. Violations may result in a citation and fine and/or dismissal from transit service for the trip.
  • Hazardous Materials: With the exception of oxygen for personal medical use, materials considered as hazardous by the U.S. Department of Transportation are not permitted on trains or buses.
  • Loitering: No person shall loiter about NCTD Transit Facilities and Vehicles without authorization of NCTD. Violations could result in a citation under California Public Utilities Code 125452 and a fine up to $500 as well as exclusion from the transit system.
  • Luggage, Surfboards and Other Belongings: Passengers’ belongings, including surfboards, must not exceed 6 feet in length, and must not block seats, aisles, doorways or exits. Surfboards and open strollers are permitted only on the lower-level of cars. Surfboards and skateboards must be carried in a manner that does not pose a hazard to others.
  • Music: Only allowed through headphones that cannot be heard by other passengers.
  • No Smoking: No person shall smoke any material, via any means, including cigarettes, cigars, pipes, electronic cigarettes, and vaporizers (“vapes”), which permits a person to inhale and/or exhale smoke, vapors, or mists, on any NCTD vehicle, at any NCTD Transit Facility, and on NCTD property. Violations could result in a citation under California Penal Code 640(b)(3) and a fine of up to $250 as well as dismissal from transit service for the trip.
  • Personal shopping carts: Must fit between the seats and not extend into the aisle. They may not take up a separate seat space.
  • Pets: Small pets allowed only in proper enclosed pet carriers. The carrier must be on the floor/lap and not on a seat.
  • Seats: Please respect seating for other passengers, “NO FEET ON THE SEATS”. Violations could result in dismissal from NCTD vehicles for the trip. Personal belongings must not block seats during peak hours. Elderly and passengers with disabilities get first access to priority seats by law.
  • Service Animals: Service animals are animals that are individually trained to perform tasks for people with disabilities. Service animals may travel on vehicles, subject to the following conditions:
  • Must remain on a leash or harnessed except when performing work or tasks where such tethering would interfere with the animal’s ability to perform.
  • Must remain under the owner’s control and not pose a direct threat to the health or safety of others.
  • Remain in a down or sit position. Service animals may not block the aisle of the vehicle or occupy a seat.
  • Skateboarding, roller skating, bicycle riding, roller blading or motorized scooter or similar device: For safety considerations, NCTD Ordinance 3 prohibits the unnecessary riding of a device that may interfere with the safety of other patrons at a transit facility. Violations could result in a citation under California Penal Code 640(b)(5) and a fine of up to $250 as well as exclusion from the transit system.
  • Soliciting: Unapproved solicitors are not permitted.
  • Strollers/Walkers: Need to be folded and kept in front of, or beside the passenger. May not obstruct the aisle or block another seat.
  • Tickets: Be prepared to present valid ticket or Compass Card to officials upon request.
  • Weapons: Are not allowed.

Operation Lifesaver – Safety Near Trains

The Operation Lifesaver “mission is to end collisions, deaths and injuries at highway-rail grade crossings and on rail property through a nationwide network of volunteers who work to educate people about rail safety” NCTD works in cooperation with Operation Lifesaver to highlight the need for safe practices around railroad tracks. Presentations are provided for school groups, community organizations, driver education classes, professional drivers at trucking companies, emergency response personnel, and law enforcement officers. For more information, please visit the Operation Lifesaver website at oli.org

Look, listen & live

  • Be alert – it’s difficult to judge train distance and speed.
  • Look both ways – trains may come from either direction at any time.
  • Listen for train horns and bells.
  • Don’t use cell phones. Do remove ear buds.

Tracks are for trains

  • Don’t walk, bike, skateboard, jog or play on or near the tracks
  • Don’t take shortcuts across the tracks.
  • Don’t lean over railings. Trains can overhang tracks by three feet on each side.
  • Don’t cross between, under or walk around a parked train. It may move without warning.
  • Always use crosswalks and obey all traffic signs, signals and crossing gates.

Always use crosswalks and obey all traffic signs, signals and crossing gates

  • Trains always have the right of way.
  • Never walk around or under rail crossing gates.

On the platform

  • Hold small children by the hand while on the platform.
  • Warning strips are located at the edge of station platforms. Stay behind at all times.

Reporting a Safety or Security Issue

Please alert security staff, the conductor, or the bus operator if you observe suspicious activity or an unsafe condition. Contact NCTD Security at 760-966-6666. Always call 911 to report emergencies.

Fare Enforcement

NCTD Code Enforcement Officers will issue citations for passengers who are not in possession of valid fare or proof of reduced-fare eligibility on NCTD SPRINTER train platforms (which are designed as “fare-paid zones”) and NCTD transit vehicles. Any person without valid fare could receive a citation under California Public Utilities Code 125450 and a fine of up to $250 as well as exclusion from the transit system.

Emergency Preparedness

An emergency can happen at any time. NCTD prepares for emergencies through planning, training, and exercising. In addition to preparing employees for transit emergencies, NCTD coordinates with local police and fire departments to ensure a prompt, effective response.

As a passenger, the best way you can prepare is to:

  • Stay informed – Know what’s going on with your commute, follow NCTD on Twitter, Facebook, and at GoNCTD.com.
  • Alternate route – Know an alternate route to your primary destinations in case your normal routine is interrupted
  • Have a plan – Develop personal emergency plans with family, friends, and colleagues

NCTD works with local emergency agencies to hold large scale exercises to provide a safe environment for firefighters and law enforcement to practice responding to a variety of emergency scenarios that might happen on our trains or buses.