Contact NCTD

Select a link below to go to the section you need:

 

• Customer Service  

• ADA Certification

• Trip Planning Assistance

• Accessibility

• Reduced Fare Application (Senior, ADA)

• Lost and Found

• Security

• Media Relations and Marketing

• Public Records Request

• Contact Webmaster

• File an Accessibility/Discrimination Complaint

• File a Service Complaint

NCTD Customer Service

Walk-in:

 

Oceanside Transit Store - 205 South Tremont Street - View Google Map
- Near the intersection of Topeka and Tremont, customer service is near the Greyhound offices on the east end of the transit center.

- Hours: Mon-Fri, 7 am-7 pm

  • Holiday hours for Oceanside: 8 am- 5 pm
    (New Year’s Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day After Thanksgiving, Christmas Day)

Vista Transit Center - 101 Olive Avenue - View Google Map

- Hours: Mon-Fri, 8 am-5 pm. Closed on weekends and Holidays.

 

Escondido Transit Center - 700 W. Valley Parkway - View Google Map

- Hours: Mon-Fri, 7 am-7 pm

  • Holiday hours for Escondido: 8 am- 5 pm
    (New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day,Veterans Day, Thanksgiving, Day After Thanksgiving, Closed Christmas Day)

Mailing Address:

 

North County Transit District
Attn: Customer Service
810 Mission Avenue
Oceanside, CA 92054
(NOTE: the NCTD customer service windows are not at this location.)

Phone:

 

(760) 966-6500 (Mon-Fri, 8:00am - 5:00pm)

Fax:

 

(760) 967-2001

Comments & Complaints:

 

Your opinions and suggestions are important to us. If you have a comment or complaint regarding our service please email us at creports@nctd.org.

 

ADA Certification

Request for assistance to complete the ADA application or any questions regarding certification may be directed to:

Mail:

 

ADARide
6151 W. Century Blvd., Ste. 304
Los Angeles, CA 90045

Phone:

 

(760) 726-1111

Phone TTY:

 

1 (310) 410-0985

Fax:

 

1 (310) 410-0239

Online:

 

www.adaride.com

 

Trip Planning Assistance

Online:

 

Transit.511sd.com

Phone:

 

Call 511 or (619) 233-3004 If calling from outside San Diego County.

 

Accessibility

Mail:

 

North County Transit District
Attn: ADA Coordinator
810 Mission Avenue
Oceanside, CA 92054 - View Google Map

Phone:

 

General (760) 726-1111
LIFT Reservations (760) 726-1111
Travel and Mobility Training (760) 966-6561

Persons with hearing impairment
California Relay Service: Dial 711 866-735-2929 using TTY 866-735-2922 using voice 866-833-4703

Fax:

 

 (760) 754-0644

E-mail:

 

adacoordinator@nctd.org

 

NCTD Reduced Fare I.D. Card Application and Contact

Information:

 

Visit the Reduced Fare page to learn more about eligibility and how to receive or renew NCTD Reduced Fare I.D. Card.

Phone:

 

(760) 966-6500 (Mon-Fri, 7 am - 7 pm)

Walk-in:

 

NCTD Customer Service Centers

 

Lost and Found

Phone:

 

(760) 967-2884 BREEZE, SPRINTER, COASTER and LIFT

Security

Phone:

 

(760) 966-6666 - Please call for emergencies and to report suspicious behaviors around the transit system. 

Media Relations and Marketing

Contact:

 

If you are a member of the media or would like public information concerning NCTD, contact: Manager of Marketing and Communications Deborah Castillo  at (760) 967-2817.

 

Public Records Requests

In accordance with the California Public Record Act, Government Code Sections 6250-6270, public records of the North County Transit District may be requested in writing by addressing the request to 810 Mission Avenue, Oceanside, CA 92054, attn. Document Control Coordinator,  or filling out the form below. 

Public Records Request Form

Please use the following form for Public Records Requests Only. For any other issues, please fill out the Contact Us form. Please note that any requests submitted after business hours (5pm, M-F) or on a weekend or holiday, will be received on the next business day.

Name *
E-Mail *
Phone
Description of Requested Materials (Please be specific, including dates, names, locations, and the nature of request if possible. Vague or general requests will only delay the process.) Please be concise if possible, the form has a limit of 2500 characters or less.
Is this request for media purposes? * Yes  No 
Is this information being requested for pending or anticipated litigation in which NCTD may be a party? * Yes  No 
 

As the North County Transit District is not a federal agency, the federal Freedom of Information Act does not apply.

 

Contact Webmaster

Contact:

 

Contact the Webmaster concerning the NCTD website.

 

File an Accessibility/Discrimination Complaint

Get information on how to file an accessibility or discrimination complaint.

 

Contact Us

Your opinions and suggestions are important to us. Please fill out the "Contact Us" form.

 

First Name: *
Middle Name:
Last Name: *
Address Line 1: *
Address Line 2:
City: *
State: *
Zip Code: *
Home Phone: *
Work Phone:
Mobile Phone:
Email: *
Date of Incident: *
Time of Incident: *
Location: *
Destination: *
Mode of Transportation: * BREEZE  SPRINTER  COASTER  LIFT 
Vehicle Number:
Route: *
Driver's name:
Driver Description:
Comments/Compliments/Complaints *
 
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