Complaints about accessibility for customers with disabilities: 

NCTD has established a grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited under the Americans with Disabilities Act. This grievance procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in NCTD practices and policies, or in its provision of services, activities, programs or benefits. Click here to read more.

Complaints claiming discrimination (Title VI):

NCTD is responsible for civil rights compliance and monitoring, which includes ensuring that contractors, regardless of tier, and subrecipients, regardless of tier, properly abide by Title VI of the Civil Rights Act of 1964, Executive Order 12898, “Federal Actions To Address Environmental Justice in Minority Populations and Low Income Populations,” and the Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

In the NCTD complaint investigation process, we analyze the complainant's allegations for possible Title VI violations. If violations are identified, they are investigated as provided in the NCTD Title VI Discrimination Complaint Process.
 

To read more details about the Title VI Complaint and procedures, click here (PDF).
To fill out the complaint form, click here (PDF).

General service complaints: 

Fill out the online form here.