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COASTER - How to Ride
this page contains:
Ticket Vending Machines | Bikes & Wheelchairs | Rules & Tips | For Your Safety | GRH Program
The COASTER is priced by station zones. All tickets and monthly passes
are available by mail, phone order and at COASTER station Ticket Vending
Machines. No tickets are sold on the train.
Plan to arrive at your station at least 20 minutes before your train
departs to find parking and purchase your tickets. Coaster trains only
stop for about 30 seconds at each station to drop off and pick up
passengers.
Ticket Vending Machines
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The old COASTER TVMs were replaced with new, state-of-the-art machines
in spring, 2007. The new TVMs self-validate a ticket, so passengers no
longer need to separately validate their tickets in the orange
validation machines.
TVMs accept cash and credit cards (Visa and Mastercard only). At a future
date, the machines will accept debit cards. TVMs give a maximum of $10
in change. To purchase single tickets, please use bills smaller than
$10.
New TVMs do not dispense discounted 10-trip tickets for future travel. Only one way, round trip and
monthly passes are sold from the new TVMs. Click here to learn more
about tickets and passes.
Tickets and passes are non-refundable and non-replaceable. COASTER ticket
vending machines do not sell Metrolink or Amtrak tickets.
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Bikes & Wheelchairs
There are bike areas on the COASTER. Enter the train car through doors
marked with a bicycle emblem and store your bike in one of the spaces
provided in the lower level of each train. Simply secure your bike's
front and back wheels using the black Velcro straps. Bikes must not
exceed six feet in horizontal length, must not have any protrusions and
must not block seats, aisles, doorways or exits. Unsecured bicycles are
subject to removal from the train. Bicycle lockers are available at
COASTER stations. Call RideLink at 511 and say "ride link" when prompted to
obtain a locker.
All trains, stations and platforms are accessible to individuals with
disabilities. Special access ramps are located at the south end of each
station platform (look for the raised platform with yellow railing).
When the train arrives, the conductor will lay down a ramp from the
platform to the train door for use by passengers in mobility devices.
Each rail car features an accessible restroom, boarding ramp and two
wheelchair spaces. Passengers in mobility devices do not need to strap
in.
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Rules & Tips - Passenger Code of Conduct
Cell Phones
When using a cell phone on board the train, please be considerate of
others and avoid speaking loudly. COASTER staff and your fellow
passengers will appreciate your cell phone etiquette.
Consideration
Do not engage in loud or profane speech, or act in a manner that is
disruptive or threatening to others.
Children
Children must be supervised for their safety and in consideration of
other passengers. Children must not be allowed to stand on seats.
For Your Safety and the Safety of All Passengers
Exercise caution and use hand holds and railings when standing, walking
on-board the train, or descending the stairwells, especially as the
train comes to a stop. Do not block aisles, exits or doorways.
Hazardous Materials
With the exception of oxygen for personal medical use, materials
considered as hazardous by the U.S. Department of Transportation are not
permitted on trains.
Littering
Please keep the trains clean for your fellow passengers. Use the trash
receptacles provided or take trash with you when you leave.
Luggage, Surfboards and Other Belongings
Passengers' belongings, including surfboards, must not exceed 6 feet in
length, and must not block seats, aisles, doorways or exits. Surfboards
and open strollers are permitted only on the lower-level of cars.
Surfboards and skateboards must be carried in a manner that does not
pose a hazard to others.
No Smoking
State law prohibits smoking on COASTER trains.
No Soliciting
Pets
Small pets may be carried only if in proper containers or carriers that
do not block the aisles.
Radios
The playing of sound equipment is allowed only with the use of
headphones that do not disturb other passengers.
Seating
If you enter a car that appears to be full, make your way forward or
back to another car where seating is available. Riders can also find
seating in the upper deck of the cars. Designated seats near the COASTER
doors are reserved for elderly, disabled or passengers with limited
mobility. Please take only one seat for both you and your belongings.
Please do not place your feet or stand on the seats.
Service Animals
Service animals for passengers with disabilities are permitted. Service
animals are not permitted to occupy passenger seats and must not be
disruptive or threatening to other passengers. Passengers are
responsible for the conduct of their animals on-board the train.
Shirts / Shoes
Shirts, shoes and appropriate clothing must be worn at all times.
Tickets
All passengers must present a valid ticket or monthly pass to the
conductor, ticket inspector, police or sheriff upon request.
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For Your Safety:
Cross the tracks only at designated crossings. Look both ways before
crossing tracks, as some trains do not stop at stations and may be
traveling at high speeds. Never cross tracks when red lights are
flashing or bells are ringing, or when instructed not to cross by the station
security officer.
While on the station platform, stand well behind the yellow line.
Use caution when moving between train cars.
Do not lean on or hold the train car doors open.
Use hand holds and exercise caution when standing, walking on-board
the train, or descending the stairwells, especially as the train comes
to a stop.
In case of emergency, notify the crew immediately. An emergency
intercom is located on the lower level of each COASTER car near the
restroom.
Station stops are brief, therefore, you should be ready to board the train as soon as it pulls into the station. Make sure to purchase your ticket prior to the train arriving at the station.
When disembarking the train, proceed to the exit doors before the train reaches
intended station.
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Guaranteed Ride Home
Whether it is working unscheduled overtime or responding to a family
emergency, RideLink's Guaranteed Ride Home Program (GRH) gives you the
comfort of knowing a ride home is available in an emergency when the
COASTER is not immediately available.
The GRH service is available to COASTER commuters who purchase monthly
passes and are enrolled in RideLink's Regional GRH Program, sponsored by
SANDAG. Call 511 or visit Transit.511sd.com.
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