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Learn how you can save money on your commute & enter to win a bike at a #RideshareSD Roadshow near you! http://t.co/2PvIBEaIir - 1 Oct | RT @Mattable: Best seat in the house. #coaster #hyperlapse @CirculateSD @ NCTD Coaster http://t.co/B88YgmLi8G - 1 Oct | Questions? Complaints? http://t.co/r1SlG6Bpk3 - 30 Sep | @supermishelle Will you please fill out this form so we can get all the information and hopefully fix the issue? http://t.co/r1SlG6Bpk3 - 30 Sep | #NCTDServiceAlert SB COASTER 644 and NB COASTER 639 are currently about 15 min behind schedule at Sor. Valley. We apologize for the delay. - 29 Sep Stop

ADA Overview

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NCTD complies with the Americans with Disabilities Act of 1990 (ADA) by making public transportation safe and accessible for all citizens. NCTD’s BREEZE buses, SPRINTER trains, and COASTER trains are all accessible to persons with disabilities. LIFT is the ADA paratransit service for passengers with disabilities in North County, who, because of their disability, are not able to access the fixed route services. NCTD contracts with a qualified firm to operate the LIFT services on our behalf.

The law requires LIFT riders to be certified for ADA paratransit eligibility. Certified passengers can also apply for an NCTD Paratransit Reduced Fare I.D. Card, which allows them to travel on BREEZE and SPRINTER for FREE. If a passenger requires a personal care attendant (PCA), then their PCA can also ride free when accompanying the passenger with the disability.

An example of the cost savings available to passengers by choosing either the BREEZE buses or SPRINTER is shown below.

Transit Cost Comparison for an ADA Certified Passenger

Daily Cost Monthly Cost Annual Cost
LIFT Fare $7.00 $140.00 $1,680.00
BREEZE Bus Fare $0.00 $0.00 $0.00
SPRINTER Fare $0.00 $0.00 $0.00
ADA Certified Passengers that choose to utilize the BREEZE or SPRINTER instead of LIFT for their trips can save as much as $1,680 per year.
Note: Monthly and Annual Cost Saving amounts assume a passenger takes two $3.50 trips per day, 20 days each month.

For individuals with disabilities, NCTD will provide assistive services. To obtain such services or copies of documents (such as public hearing announcements or board agendas) in an alternate format, please call or write to us, a minimum of 10 working days prior to the event. We will make every attempt to accommodate requests that do not give 10 days notice.

BREEZE Flash Book

To receive a Flash Book through the mail, send your request to:

ADA Administrator
810 Mission Avenue
Oceanside, CA 92054

Tel: (760) 966 6500
Email: creports@nctd.org
(Mon-Fri, 8:00 am – 5:00 pm)

ADA

The ADA prohibits discrimination on the basis of disability. The ADA protects consumers, qualified applicants and employees with disabilities in accessing program services. The ADA also requires reasonable modification to how those services and benefits are provided for equal access to them. Hiring, promotion, discharge, compensation, job, training, fringe benefits, and other aspects of employment are also covered. The law and implementing regulations require NCTD to make reasonable accommodations to employees that do not pose undue administrative burden upon NCTD or fundamentally alter the work process or production.

NCTD has designated an ADA Administrator to carry out its responsibilities under the act. If you have any questions or concerns about ADA compliance, you may contact the ADA Administrator.

Grievances

NCTD has established a grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited under ADA. This grievance procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in NCTD practices and policies, or in its provision of services, activities, programs or benefits.

The complaint should be submitted in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, and location, date, time of day, employee name, and any person(s) involved or witnesses to the problem and description of the problem. Grievances may be submitted by e-mail, provided they identify the communication as “ADA Grievance”. Other alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 30 calendar days after the alleged violation.

Investigations are informal but thorough, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the grievance. The investigation may include discussing with the complainant the complaint and possible resolution. Within 30 days a written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator and a copy forwarded to the complainant.

The complainant can request a reconsideration of the case if he or she is dissatisfied with the resolution. The request for reconsideration should be made to the ADA Administrator within 10 days of the date of the resolution. The request will be forwarded to the Executive Director for a final determination. The Executive Director will acknowledge receipt of the appeal within 10 days of receiving the request for reconsideration. The Executive Director may make a final determination or may choose to refer the matter to the Board of Directors for final action.

The resolution and/or referral to the Board will be communicated to the complainant. The decision of the Board is final. The Board’s decision will be communicated to the complainant and/or his/her designee in writing. Upon request, the decision will be available in a format accessible to the complainant, such as large print, Braille, audio tape, or e-mail. The ADA Administrator shall maintain a record of each complaint and appeal, the District’s response(s), and steps taken to resolve the complaint.

Should you have any additional questions regarding the matter above, please feel free to visit one of our Customer Service Centers or fill out the online contact us form.

Riding with a Disability

All trains, buses, stations and platforms are accessible to individuals with disabilities or in mobility devices. Here’s what you need to know about accessing our buses and trains:

BREEZE

Our BREEZE buses have accessible ramps that allow you to easily walk on or roll on your mobility device. If you wish to use the ramp, ask the bus driver to lower it for you. All BREEZE buses are designed and able to accommodate common wheelchairs. (A “common wheelchair” is defined in the ADA as not exceeding 30 inches in width and 48 inches in length measured two inches above the ground, and not weighng more than 600 pounds when occupied). Every effort will be made to transport wheelchairs that do not meet the above definition.

Buses have space for one to three wheelchairs each. If there are no wheelchair spaces left on the bus you want to ride, and the next regularly scheduled bus won’t work for you, the bus driver will make special arrangements so you can get to your destination. Once on board, go to the special section for wheelchairs and use the locks to secure your chair. Bus restraint systems are used in the wheelchair locking mechanism. You may ask the driver for help using the securement system. Most bus stops are accessible to individuals with disabilities.

COASTER

Special access ramps are located at the south end of each COASTER station platform (look for the raised platform with yellow railing). When the train arrives, the conductor will lay down a ramp from the platform to the train door for use by passengers in mobility devices. Each rail car features an accessible restroom, boarding ramp and two wheelchair spaces. Passengers in mobility devices do not need to strap in on the COASTER.

SPRINTER

All vehicle doors and all 15 stations provide level boarding for ease of entry and exit on SPRINTER light rail trains. Each SPRINTER train holds up to four passengers in mobility devices. When you are at the station, look for the wheelchair symbol when waiting to board the train (the symbol is typically on the door on the east end of the train). Passengers in mobility devices do not need to strap in on the SPRINTER train.

FACT

Full Access Coordinated Transportation (FACT) is the Consolidated Transportation Services Agency for San Diego County.
Website: Full Access Coordinated Transportation
(760) 643-4081