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Accessibility > ADA Overview |
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 This is where you can find NCTD information relating to the Americans with Disabilities Act (ADA), and all programs & compliance data. NCTD strives to make public transportation safe and accessible for all citizens.
NCTD's BREEZE busses, SPRINTER trains, and the COASTER train are all accessible to persons with disabilities. LIFT is the ADA paratransit service for passengers with disabilities in North County, who, because of their disability, are not able to access the fixed route services. NCTD contracts with Laidlaw Transit Services to operate LIFT. The law requires LIFT riders to be certified for ADA paratransit eligibility. Certified passengers can also apply for NCTD Paratransit Reduced Fare I.D. Card, which allows them to travel on BREEZE and SPRINTER for free.
For individuals with disabilities, NCTD will provide assistive services. To obtain such services or copies of documents (such as public hearing announcements or board agendas) in an alternate format, please call or write to us, a minimum of 10 working days prior to the event. We will make every attempt to accommodate requests that do not give 10 days notice.
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ADA Contact |
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North County Transit District
ATTN: ADA Coordinator
810 Mission Avenue
Oceanside, CA 92054
View Google Map
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(760) 966-6500
Customer Service & ADA Info
(Mon-Fri, 8:00am - 5:00pm)
(760) 726-1111
LIFT Reservations
(760) 436-5632
South Coastal
(760) 966-6561
Travel and Mobility Training
511
Regional Route Information
711
TTY/TDD for Hearing Impaired
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(760) 967-0941
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adacoordinator@nctd.org |
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Learn how to ride the BREEZE bus system by viewing these helpful videos.
 Quick Time
Player |
 Window Media
Player |
VIDEO 1 — 7MB File
How to Ride the Bus when You are Disabled Person
VIDEO 2 — 7MB File
How to Ride the Bus when Using a Wheelchair
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NCTD is pleased to announce the availability of the BREEZE Flash Books. The BREEZE Flash Book is a tool for the visually impaired rider of the BREEZE buses to alert the bus driver of the desired route at multi-route stops. Information is printed in raised letters and numbers, as well as corresponding Braille. The book is easy to use - you simply flip the pages open to display the needed bus route, then you position the book so that the numbers are visible to the bus driver. The books are available upon request to visually impaired persons who ride the BREEZE buses.
Please contact Customer Service to receive a book through the mail, or you may pick one in person.
North County Transit District
Customer Service
810 Mission Avenue
Oceanside, CA 92054
View Google Map
Phone:
(760) 966-6500
(Mon-Fri, 8:00am - 5:00pm) |
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"No otherwise qualified individual with a disability in the United States . . . shall, solely by reason of his/her disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance . . . "
- Section 104, Rehabilitation Act of 1974
California Government Code 19702:
A person shall not be discriminated against under this part because of . . . physical disability, or mental disability, involving any program or activity funded by the State.
The Americans with Disabilities Act of 1990:
Prohibits discrimination on the basis of disability, and protects consumers, qualified applicants and employees with disabilities in accessing program services and requires reasonable modification to how those services and benefits are provided for equal access to them. Hiring, promotion, discharge, pay, job, training, fringe benefits, and other aspects of employment is also covered. The law and implementing regulations require the District to make reasonable accommodations to employees that do not pose undue administrative burden upon the District or fundamentally alter the work process or production.
NCTD has designated an ADA coordinator to carry out its responsibilities under the act. If you have any questions or concerns about ADA compliance, you may contact the ADA coordinator (see contact information listed at the top of this page). |
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NCTD has established a grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations implementing Title II of the Americans with Disabilities Act. This Grievance Procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in NCTD practices and policies, or in its provision of services, activities, programs or benefits.
The complaint should be submitted in writing or verbally, and contain information about the alleged discrimination such as name, address, phone number of complainant, and location, date and description of the problem. The description of the problem should include, if appropriate, bus number and time of day, employee name, and any person(s) involved or witnesses to the problem. Grievances may be submitted by e-mail, provided they identify the communication as "ADA Grievance". Other alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request. The request should be made to the ADA Coordinator listed below.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than thirty (30) calendar days after the alleged violation. Contact information is at the bottom of this page. The ADA Coordinator will acknowledge receipt of the complaint within seven calendar days of its receipt.
To ensure processing of the complaint in a timely manner, the time deadlines below will be followed whenever possible. An investigation, conducted by the ADA Coordinator or designee, will follow the filing of the grievance.
Investigations are informal but thorough, affording all interested person(s) and their representatives, if any, an opportunity to submit evidence relevant to the grievance. The investigation may include discussing with the complainant the complaint and possible resolution. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator and a copy forwarded to the complainant no later than 30 days after its filing. Upon request, the determination will be made available in a format accessible to the complainant, such as large print, Braille, audio tape, or E-Mail upon request.
The complainant can request a reconsideration of the case in instances where he or she is dissatisfied with the resolution. The request for reconsideration should be made to the ADA Coordinator within 10 days of the date of the resolution. The request will be forwarded to the Executive Director for a final determination. The Executive Director will acknowledge receipt of the appeal within 10 days of receiving the request for reconsideration. The Executive Director may make a final determination or may choose to refer the matter to the Board of Directors for final action. The resolution and/or referral to the Board will be communicated to the complainant. The decision of the Board is final. The Board's decision will be communicated to the complainant and/or his/her designee in writing. Upon request, the decision will be available in a format accessible to the complainant, such as large print, Braille, audio tape, or E-Mail.
The ADA Coordinator shall maintain a record of each complaint and appeal, the District's response(s), and steps taken to resolve the complaint.
The individual's right to a prompt and equitable resolution of a complaint will not be impaired by his/her pursuit of other remedies such as filing a complaint with the U.S. Department of Justice or other appropriate state or federal agencies, or a lawsuit in state or federal court. The use of this grievance process is not a prerequisite to the pursuit of other remedies. Should you need to obtain this information in an alternate format due to a disabling condition, please contact us (see contact information listed at the top of this page).
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